Privacy policy
Privacy Policy
Last updated: September 3, 2026
Loyal Paw Store ("Loyal Paw Store", "we", "us", or "our") operates the online store and website loyalpawstore.com, including all related content, features, products, tools, and services (collectively, the "Services").
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, browse or use our Services, place an order, contact us, or otherwise interact with Loyal Paw Store.
Loyal Paw Store is operated from Pakistan and primarily serves customers in Australia. We use Shopify and other third-party service providers to operate our store, process payments, provide customer support, fulfill orders, deliver products, analyze website activity, and support our marketing and advertising activities. As a result, personal information may be processed or stored outside Australia.
We aim to handle personal information responsibly and transparently. Where applicable, we handle personal information in accordance with relevant privacy laws and regulations.
1. Personal Information We Collect
"Personal information" means information that identifies you or can reasonably be associated with you.
Depending on how you interact with our Services, we may collect the following information.
Contact Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Other contact details you provide to us
Order and Transaction Information
When you purchase from us, we may collect information relating to your order, including:
- Products purchased
- Products added to your cart
- Order number
- Order value
- Shipping information
- Billing information
- Returns, refunds, exchanges, or cancellations
- Transaction date and status
- Payment method and payment-related information
Payment Information
Payments are processed through third-party payment service providers.
Depending on the payment method you choose, the payment provider may collect and process payment card or financial information directly. We may receive information necessary to confirm and manage your transaction, such as payment status, transaction details, and payment confirmation.
We do not intentionally request or store complete payment card details when those details are processed directly by a third-party payment provider.
Account Information
If you create an account, we may collect:
- Email address or username
- Password or authentication information
- Account preferences
- Account settings
- Other information associated with your account
Communications
If you contact us, we may collect information contained in your communication, including:
- Questions
- Requests
- Feedback
- Complaints
- Customer support information
- Information you voluntarily provide to us
Device and Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Approximate location information derived from technical data
- Unique device or browser identifiers
- Website interaction information
Usage Information
We may collect information about how you interact with our website, including:
- Pages viewed
- Products viewed
- Links clicked
- Search activity
- Shopping cart activity
- Time spent on pages
- Referring websites
- Website navigation and interaction information
2. How We Collect Personal Information
We may collect personal information in several ways.
Directly From You
We collect information when you:
- Place an order
- Create an account
- Subscribe to communications
- Contact customer support
- Submit a form
- Request information
- Participate in promotions or other activities
- Otherwise voluntarily provide information to us
Automatically
Some information is collected automatically when you browse or interact with our website through cookies, pixels, tags, and similar technologies.
From Service Providers
We may receive information from service providers that help us operate our store, process transactions, provide analytics, manage communications, prevent fraud, fulfill orders, or provide other services.
From Third Parties
Where permitted by applicable law, we may receive information from third parties, including advertising, marketing, social media, payment, shipping, fulfillment, or technology providers.
3. Cookies and Similar Technologies
We may use cookies and similar technologies to operate, maintain, and improve our website.
Cookies and similar technologies may help us:
- Keep items in your shopping cart
- Remember preferences
- Maintain website functionality
- Understand how visitors use our website
- Improve website performance
- Measure advertising and marketing performance
- Detect fraud and security issues
Some cookies are necessary for the operation of our Services, while others may be used for analytics, personalization, or advertising.
You may be able to control cookies through your browser or through available cookie or privacy settings. Disabling certain cookies may affect the functionality of our website.
4. How We Use Personal Information
We may use personal information for the following purposes.
Providing and Operating Our Services
We use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Manage returns, refunds, exchanges, and cancellations
- Provide customer support
- Maintain customer accounts
- Remember preferences
- Provide requested products and services
- Operate and improve our website
Communications
We may use your information to:
- Respond to inquiries
- Provide customer support
- Send order confirmations
- Send shipping and delivery updates
- Send information relating to your purchases
- Communicate about your account
- Respond to complaints or requests
Marketing and Advertising
Where permitted by applicable law and consistent with your choices, we may use your information to:
- Send promotional communications
- Inform you about products, offers, or promotions
- Measure marketing performance
- Provide relevant advertising
- Understand customer interests and shopping activity
You can unsubscribe from promotional email communications at any time by using the unsubscribe option included in the relevant communication.
You may still receive non-promotional communications that are necessary to process or manage an order, account, transaction, or customer service request.
Security and Fraud Prevention
We may use personal information to:
- Protect our website and customers
- Detect and prevent fraudulent transactions
- Investigate suspicious or unlawful activity
- Maintain account and payment security
- Prevent abuse of our Services
- Protect our rights and property
Legal and Regulatory Purposes
We may use personal information when reasonably necessary to:
- Comply with applicable laws
- Respond to lawful requests from government authorities
- Respond to legal processes
- Establish, exercise, or defend legal claims
- Enforce our policies and agreements
- Protect the rights, safety, or property of Loyal Paw Store, our customers, or others
5. How We Share Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.
These parties may include:
Shopify
Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure that enables us to operate our website, manage orders, and provide ecommerce functionality.
Information submitted through our store may be processed by Shopify in connection with the services it provides.
For more information, please review Shopify's privacy information:
Shopify Privacy Policy:
https://www.shopify.com/legal/privacy
Shopify Privacy Portal:
https://privacy.shopify.com/
Payment Service Providers
We use third-party payment service providers to process customer payments.
These providers may receive information necessary to authorize and process transactions securely. Payment providers may independently process personal information according to their own privacy policies.
Shipping and Fulfillment Providers
To fulfill and deliver your order, we may share information necessary for shipping and fulfillment, including:
- Name
- Shipping address
- Contact information
- Order details
This information may be provided to shipping, fulfillment, logistics, or supplier partners where necessary to process and deliver your order.
CJdropshipping
We may use CJdropshipping to source, process, fulfill, and ship products purchased through our store.
When necessary to fulfill an order, we may provide CJdropshipping and relevant fulfillment partners with information such as:
- Customer name
- Shipping address
- Contact information
- Order details
- Product information
CJdropshipping and its relevant service providers may process this information according to their own privacy practices and policies.
Technology and Service Providers
We may use third-party providers that help us with services such as:
- Website technology
- Data hosting
- Analytics
- Customer support
- Email communications
- Security
- Fraud prevention
- Marketing
- Advertising
- Order management
- Shipping and fulfillment
These providers may process personal information on our behalf or independently according to their own privacy policies.
Legal and Business Transactions
We may disclose personal information where reasonably necessary to:
- Comply with applicable law
- Respond to legal requests
- Protect our rights
- Prevent fraud or illegal activity
- Enforce our agreements
- Protect our customers or others
- Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets
We do not sell your personal information as a standalone product.
6. Relationship With Shopify
Our Services are hosted and powered by Shopify.
Shopify processes information associated with your use of our store in order to provide ecommerce services and related functionality.
Information submitted through our store may be transmitted to Shopify and other service providers involved in operating our Services. Some of these service providers may be located outside your country.
Shopify may also process information independently for purposes described in Shopify's own privacy policies.
For more information, please review:
Shopify Privacy Policy:
https://www.shopify.com/legal/privacy
Shopify Privacy Portal:
https://privacy.shopify.com/
7. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, social media platforms, or services.
If you follow a link to a third-party website, that website will operate under its own privacy policy and terms.
We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
8. International Processing and Overseas Disclosures
Because Loyal Paw Store operates from Pakistan and uses Shopify, CJdropshipping, payment providers, shipping and fulfillment partners, and other third-party service providers, personal information may be transferred to, stored in, or processed in countries outside Australia.
Depending on the services we use, information may be processed in countries including Pakistan, Australia, the United States, and other countries where our service providers or their processing partners operate.
The actual countries involved may change as our service providers and technology partners change.
Where required by applicable law, we will take reasonable steps concerning international transfers and overseas disclosures of personal information.
If Australian privacy laws apply to our handling of your personal information, you may have rights concerning certain overseas disclosures of your personal information.
9. Children's Privacy
Our Services are not directed toward children.
We do not knowingly request or intentionally collect personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us using the details below so that we can review the situation and take appropriate action where required.
10. Security of Personal Information
We take reasonable measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
You should avoid sending sensitive information through unsecured communication channels.
If we become aware of a security incident involving personal information, we will take appropriate steps as required by applicable law.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide our Services
- Complete transactions
- Maintain business and transaction records
- Provide customer support
- Resolve disputes
- Prevent fraud
- Comply with legal, tax, accounting, or regulatory obligations
- Enforce agreements
- Protect our legal rights
The actual retention period may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal or operational requirements.
12. Your Privacy Rights and Choices
Depending on where you live and which privacy laws apply to you, you may have certain rights regarding your personal information.
These may include the right to:
Access
Request information about the personal information we hold about you.
Correction
Request that inaccurate or incomplete personal information be corrected.
Deletion
Request deletion of personal information in circumstances where applicable law gives you that right.
Data Portability
In certain circumstances, request a copy of your personal information in a usable format or request that it be transferred to another organization.
Marketing Preferences
You may opt out of promotional communications by using the unsubscribe instructions provided in those communications.
You may continue to receive essential communications relating to orders, transactions, accounts, security, or customer support.
Exercising Your Rights
To make a privacy request, contact us using the information provided in the Contact Us section below.
We may need to verify your identity before processing certain requests.
Some requests may be subject to legal exceptions or limitations.
13. Australian Customers and Privacy
Loyal Paw Store is operated from Pakistan and is not an Australian incorporated business.
Whether Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, applies to our handling of your personal information depends on the circumstances and applicable law.
Where Australian privacy laws apply to our activities, we intend to handle personal information in accordance with the obligations that apply to us.
The Australian Privacy Principles include requirements concerning transparency, collection, use and disclosure, access and correction, security, direct marketing, and certain overseas disclosures.
For more information about Australian privacy rights, you can visit the Office of the Australian Information Commissioner (OAIC):
14. Privacy Complaints
If you believe that we have mishandled your personal information or have a concern about our privacy practices, please contact us first using the contact details below.
When you contact us, please provide enough information for us to understand your concern and, where appropriate, identify the relevant order or interaction.
We will review and respond to privacy complaints within a reasonable period and in accordance with applicable law.
If you are located in Australia and Australian privacy legislation applies to your situation, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) after raising the matter with us.
OAIC:
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our Services
- Changes to our third-party service providers
- Changes to how we collect or use personal information
- Changes to applicable laws or regulations
- Other operational, security, or legal requirements
When we update this policy, we will change the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to make a privacy complaint, please contact us:
Loyal Paw Store
Email: loyalpawsbusiness@gmail.com
Phone: +44 7482 529931
Address:
OFFICE 1002, 85 Dunstall Hill, Wolverhampton, West Midlands, WV6 0SR, GB
Website: loyalpawstore.com
We will use reasonable efforts to respond to privacy-related inquiries and requests within the timeframe required by applicable law.
Because they Deserve better.