Shipping Policy

Last updated: September 3, 2026

At Loyal Paw Store, we aim to make your shopping and delivery experience as smooth as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through loyalpawstore.com.

Our store is operated from Pakistan and primarily serves customers in Australia. We use third-party shipping, logistics, fulfillment, and supplier partners where necessary to process and deliver orders.

1. Shipping Destinations

We primarily ship orders to customers in Australia.

Shipping availability may vary depending on the product, destination, supplier, and fulfillment method.

If a particular product cannot be shipped to your address, this may be indicated at checkout or we may contact you after your order is placed.

2. Order Processing

Orders are generally processed after payment has been successfully received.

Processing time may vary depending on:

Product availability
Order volume
Supplier or fulfillment location
Product type
Payment verification
Shipping destination
Other operational circumstances

The estimated processing or delivery timeframe applicable to your order may be displayed on the relevant product page, at checkout, or in your order confirmation.

Processing time is separate from the time required for transportation and final delivery.

3. Shipping Timeframes

Estimated delivery times may vary depending on the product, destination, shipping method, fulfillment location, and carrier.

Where available, an estimated delivery timeframe will be displayed on the product page, at checkout, or in your order confirmation.

Delivery estimates are provided as guidance and are not guaranteed unless expressly stated otherwise.

Factors that may affect delivery include:

Shipping carrier delays
Customs processing
Weather conditions
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Remote or regional delivery locations
Supplier or fulfillment delays
Events outside our reasonable control

We will make reasonable efforts to keep customers informed when we become aware of significant delivery delays.

4. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

Destination
Product
Shipping method
Order size or weight
Supplier or fulfillment location

If free shipping is offered for a particular product or promotion, the applicable terms will be displayed on the website or at checkout.

5. Order Confirmation

After placing an order, you may receive an order confirmation by email.

Your confirmation may include:

Order number
Products purchased
Shipping address
Order total
Payment status
Available delivery information

Please review your order confirmation carefully.

If you notice an incorrect shipping address or other important error, contact us as soon as possible.

6. Tracking Information

Where tracking is available, we may provide tracking information after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives or scans the shipment.

Tracking updates are provided by the relevant shipping carrier, and we cannot guarantee that carrier tracking information will update immediately or continuously.

If tracking information shows that a parcel has been delivered but you cannot locate it, please contact us so we can assist with investigating the delivery.

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please check your:

Full name
Street address
Apartment/unit number
Suburb
State or territory
Postcode
Phone number

If you provide an incorrect or incomplete address, delivery may be delayed or the parcel may be returned to the sender.

We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes will always be possible.

8. Lost or Missing Packages

If your package has not arrived within the applicable estimated delivery timeframe, please contact us.

We may ask you to provide:

Order number
Shipping address
Tracking number, if available
Any relevant delivery information

We may contact the shipping or fulfillment provider to investigate the shipment.

Where a shipment is confirmed to be lost, we will work with you to determine an appropriate resolution, subject to applicable law.

9. Delayed Deliveries

Delivery delays can occur for reasons outside our reasonable control.

These may include:

Carrier delays
Customs delays
Severe weather
Natural disasters
Public holidays
High seasonal demand
Transportation disruptions
Supplier or fulfillment disruptions
Government restrictions
Incorrect customer information
Other unforeseen events

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide relevant information.

If an order cannot be delivered within the applicable timeframe, your rights will be handled in accordance with applicable consumer law and our Refund & Return Policy.

10. Customs, Duties, and Import Charges

Because products may be fulfilled and shipped internationally, certain orders may pass through customs or import procedures.

Depending on the destination, product, and applicable law, additional charges may potentially apply, including:

Customs duties
Import taxes
GST or other taxes
Customs clearance charges
Other government or carrier fees

Where such charges are not included in the checkout price, they may be payable by the customer where permitted by applicable law.

We recommend that customers familiarize themselves with any applicable import requirements or charges before placing an international order.

Nothing in this section is intended to exclude or limit any rights or obligations that apply under Australian Consumer Law or other applicable legislation.

11. Multiple Products in One Order

If an order contains multiple products, the products may be fulfilled or shipped separately depending on their availability, fulfillment location, supplier, or shipping method.

As a result, you may receive multiple packages for a single order.

You may also receive separate tracking information for different shipments.

12. Third-Party Suppliers and Fulfillment Partners

Loyal Paw Store may work with third-party suppliers, fulfillment providers, warehouses, shipping companies, and logistics providers to process and deliver orders.

These partners may operate from locations outside Australia.

Information necessary to fulfill and deliver an order may be shared with relevant providers, as described in our Privacy Policy.

We work with fulfillment and shipping providers with the aim of providing reliable delivery, but delivery services remain subject to the relevant provider's operational conditions.

13. Delivery Attempts

Delivery providers may make delivery attempts according to their own procedures.

If a delivery cannot be completed because:

Nobody is available to receive the package
The address is incorrect
Access to the property is unavailable
The customer does not respond to delivery notifications
The package is not collected from an applicable collection point

the carrier may return the package, hold it for collection, or take another action according to its procedures.

Additional delivery charges may apply in some circumstances where permitted by applicable law.

14. Refused or Returned Shipments

If a customer refuses delivery or a shipment is returned because of an incorrect address, failure to collect the package, or another issue caused by the customer, please contact us.

Depending on the circumstances, additional shipping costs may apply if a new shipment is requested.

Nothing in this section limits any rights you may have under applicable consumer law.

15. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and product where possible and contact us as soon as reasonably possible.

Please include:

Order number
Photos of the package
Photos of the product
Description of the damage

We will review the issue and work with you to determine an appropriate remedy.

For products that are damaged, faulty, or otherwise fail to meet applicable consumer guarantees, your rights under applicable law continue to apply.

16. Australian Consumer Law

If you are an Australian consumer, nothing in this Shipping Policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL).

Consumer guarantees may apply to goods purchased online, including requirements relating to acceptable quality, correspondence with description, and other applicable guarantees.

Where a product or delivery issue gives rise to rights under applicable consumer law, those rights will continue to apply regardless of this Shipping Policy.