Terms of service

Terms of Service

Last updated: September 3, 2026

Welcome to Loyal Paw Store.

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of loyalpawstore.com and your purchase of products from Loyal Paw Store ("Loyal Paw Store", "we", "us", or "our").

Our store is operated from Pakistan and primarily serves customers in Australia.

By accessing our website, browsing our products, placing an order, or otherwise using our Services, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or purchase our products.

Please read these Terms together with our Privacy Policy, Refund Policy, and Shipping Policy.

1. About Our Store

Loyal Paw Store is an online pet-products store offering products for pet owners.

Our website is operated using Shopify, which provides the ecommerce platform that allows us to sell products and provide our Services to customers.

We reserve the right to update, modify, suspend, or discontinue any part of our Services at any time, subject to applicable law.

2. Eligibility

By using our website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You will use our website only for lawful purposes.
You will comply with these Terms and all applicable laws.

If you are purchasing on behalf of another person or organization, you confirm that you have authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

Product colours may appear differently depending on your device or screen.
Product images may be illustrative and may vary slightly from the physical product.
Product specifications may change where necessary.
Availability may change without notice.
We do not guarantee that every product description, image, or other website content will always be completely error-free.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Nothing in these Terms excludes rights you may have under applicable consumer protection laws.

4. Product Availability

Products displayed on our website are subject to availability.

We may limit the quantity of products that can be purchased by a customer or household where reasonably necessary.

If a product becomes unavailable after you place an order, we may contact you regarding an appropriate solution, which may include a replacement, alternative product, or refund, subject to applicable law.

5. Prices and Currency

Unless otherwise stated, product prices displayed on our Australian-facing store are shown in Australian dollars (AUD).

Prices may change at any time before an order is accepted.

The price applicable to your order is generally the price displayed at checkout when you complete the purchase, subject to obvious pricing errors and applicable law.

Where applicable, taxes, duties, or other charges may be identified at checkout or may be payable separately depending on your location and the circumstances of your purchase.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable.
There is an obvious pricing or product-information error.
We suspect fraudulent or unauthorized activity.
Payment cannot be successfully processed.
The order appears to violate these Terms.
We are unable to fulfill the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, we will arrange an appropriate refund where required.

7. Payment

Payment must be successfully authorized before an order can be processed.

We may use third-party payment processors to securely process payments.

Your payment information may be handled directly by the relevant payment provider according to its own terms and privacy policy.

We do not guarantee that every payment method will always be available.

If your payment is declined or cannot be processed, we may be unable to complete your order until a valid payment method is provided.

8. Shipping and Delivery

We aim to process and ship orders within the timeframes described in our Shipping Policy.

Delivery times may vary depending on:

Product availability
Order processing
Shipping provider
Destination
Customs processing
Public holidays
Weather or other events
Circumstances outside our reasonable control

Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to a shipping or delivery provider, delays caused by that provider may be outside our direct control.

Please review our Shipping Policy for additional information regarding shipping and delivery.

9. International Shipping and Customs

Loyal Paw Store operates from Pakistan and may use third-party fulfillment, shipping, logistics, or supplier partners to fulfill orders.

Depending on the product and destination, products may be shipped internationally.

Customers are responsible for providing accurate delivery information.

Where applicable, customs duties, import taxes, GST, or other charges may apply depending on the destination and applicable law.

Where such charges are not included in the checkout price, the customer may be responsible for them.

Customers should ensure that products purchased are permitted to be imported into their destination country.

10. Returns, Refunds, and Exchanges

Our returns and refunds are handled according to our Refund Policy.

Nothing in our Refund Policy or these Terms is intended to exclude, restrict, or modify any consumer rights or guarantees that cannot lawfully be excluded under applicable law.

If a product is faulty, damaged, not as described, or otherwise does not meet applicable consumer guarantees, please contact us as soon as reasonably possible.

We will assess the issue and provide an appropriate remedy where required by applicable law.

11. Australian Consumer Law

If you are an Australian consumer, nothing in these Terms is intended to exclude, restrict, or modify rights and remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL).

The ACL provides consumer guarantees for goods and services supplied to consumers in Australia. Depending on the circumstances, these guarantees may provide rights to a repair, replacement, refund, cancellation, or other remedy when goods or services fail to meet applicable guarantees.

Where a provision of these Terms conflicts with a mandatory consumer right that applies to you, that mandatory right will prevail to the extent required by law.

12. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts, sales, or other special offers.

Unless otherwise stated:

Promotional codes must be entered at checkout where required.
Promotions may have specific eligibility requirements.
Promotional codes cannot be exchanged for cash.
We may limit the use of promotional codes.
Multiple promotional codes may not always be combined.
Promotions may have an expiry date.

Any additional terms provided with a specific promotion will apply to that promotion.

13. Prohibited Uses

You agree not to use our website or Services to:

Violate any applicable law or regulation.
Commit fraud or facilitate fraudulent activity.
Attempt to gain unauthorized access to our systems.
Interfere with the operation or security of our website.
Introduce malicious software, viruses, or harmful code.
Scrape, copy, reproduce, or exploit our website or content without authorization.
Misrepresent your identity or information.
Abuse promotions, discounts, payment systems, or refund processes.
Use our Services for unlawful, fraudulent, or harmful purposes.

We may restrict or terminate access to our Services where reasonably necessary to protect our business, customers, systems, or rights.

14. Intellectual Property

All content available through our website, including where applicable:

Logos
Brand names
Product descriptions
Graphics
Images
Website design
Text
Layout
Icons
Videos
Other original content

is owned by or licensed to Loyal Paw Store or its relevant rights holders and may be protected by intellectual property laws.

You may use our website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, publish, sell, create derivative works from, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

15. User Reviews and Feedback

If you submit a review, comment, testimonial, photograph, suggestion, or other content to us, you agree that:

You have the right to submit the content.
The content is not unlawful, misleading, defamatory, or infringing.
The content does not contain another person's private information without appropriate permission.

Where permitted by law, you grant Loyal Paw Store a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and publish submitted content for purposes related to operating, promoting, or improving our Services.

We may remove or decline to publish content that we reasonably believe violates these Terms or applicable law.

16. Third-Party Services and Links

Our Services may use or link to third-party services, websites, applications, payment providers, shipping providers, advertising platforms, or other external services.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control.

Your use of third-party services may be subject to additional terms imposed by those providers.

17. Disclaimer

We make reasonable efforts to keep our website available and our information accurate.

However, to the extent permitted by applicable law, we do not guarantee that:

Our website will always be available.
Our Services will always operate without interruption.
Our website will always be free from errors.
All website content will always be completely accurate or current.
Third-party services will always be available.

Nothing in these Terms excludes consumer guarantees or other rights that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Loyal Paw Store will not be responsible for losses resulting from circumstances beyond our reasonable control, including certain:

Shipping or carrier delays
Customs delays
Natural disasters
Government actions
Internet or telecommunications failures
Third-party service interruptions
Events outside our reasonable control

Nothing in these Terms excludes, restricts, or modifies liability or consumer rights that cannot lawfully be excluded or limited.

For Australian consumers, this includes any rights and remedies that apply under the Australian Consumer Law.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable costs arising from your unlawful use of our Services or your material breach of these Terms.

This clause does not apply to the extent that doing so would be unlawful or would exclude rights that cannot legally be excluded.

20. Privacy

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and disclose personal information.

Please review our Privacy Policy before using our Services.

21. Changes to These Terms

We may update these Terms from time to time to reflect:

Changes to our business
Changes to our Services
Changes to products or pricing
Changes to applicable laws
Changes to third-party services
Operational or security requirements

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of our website after updated Terms are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.

22. Suspension or Termination

We may suspend or restrict access to our Services where reasonably necessary, including where:

These Terms are violated.
Fraudulent activity is suspected.
Security is threatened.
Required by law.
Necessary to protect our customers, business, or systems.

Termination or suspension will not affect rights or obligations that arose before termination.

23. Governing Law

These Terms are governed by the laws applicable to the operation of Loyal Paw Store, subject to any mandatory consumer protection laws that apply to you.

Nothing in these Terms is intended to prevent a consumer from exercising mandatory rights available under the laws that apply to their purchase or location.

Where Australian consumer protection laws apply, those mandatory rights will continue to apply regardless of any other provision in these Terms.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

25. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our Services and purchases from Loyal Paw Store, subject to applicable law.